Hiring Standards & Safety Guidelines
On TuumWorks, customers and independent professionals connect directly with complete freedom, autonomy, and zero platform intermediation.
How Does the Customer & Professional Relationship Work?
TuumWorks operates exclusively as an introductory platform connecting customers with local service opportunities. Professionals listed on the platform are independent self-employed sole traders or local businesses.
You discuss quotes, schedules, and specific requirements directly with the professional via WhatsApp or phone.
Customers have the right and responsibility to request and check insurance, Right to Work (Share Code), DBS checks, and references before hiring.
TuumWorks charges 0% commission on earnings. The professional receives 100% of the agreed price directly from the customer.
What we recommend checking before booking a service:
1. Request Proof of Public Liability Insurance
Recommended for All JobsWe always advise customers to ask the professional for a copy of their valid Public Liability Insurance certificate before work commences.
Key Recommendations:
- ✓Check that the policy covers accidental damage to property or fixtures during the service
- ✓For commercial and office cleaning, standard cover typically ranges from £1M to £5M
- ✓Confirm the policy expiry date directly with the service provider
2. Verify Legal Right to Work (Home Office Share Code)
Legal Compliance & SafetyAnyone offering paid services in the UK must have legal permission to work. Standard visitor/tourist visas strictly prohibit any paid work or self-employment.
Key Recommendations:
- ✓For non-UK/Irish nationals: Ask the professional for their official 9-character Home Office Share Code and date of birth, which can be verified online in seconds at gov.uk/view-right-to-work
- ✓Tourist/Visitor visas (Standard Visitor) strictly forbid working or offering freelance/cleaning services
- ✓Student visas have strict working hour restrictions during term time and do not permit self-employment
- ✓British and Irish citizens can confirm their status by showing a valid British or Irish passport
3. Background Check (Basic DBS Certificate)
For Key-Holding & Solo WorkIf you plan to provide property keys, leave the cleaner alone in your home, or book commercial premises after hours:
Key Recommendations:
- ✓You have full freedom to request a recent Basic DBS (Disclosure and Barring Service) certificate
- ✓Ensure the full name on the DBS certificate matches the individual's photo ID
- ✓Reputable independent professionals frequently have an up-to-date DBS ready upon request
4. Confirm Scope, Price & Terms in Writing
Clear CommunicationAs arrangements are made directly between you and the professional, keep an explicit written record of all agreed details:
Key Recommendations:
- ✓Confirm the detailed task checklist via WhatsApp or email (e.g., inside oven, fridge, interior windows, deep carpet clean)
- ✓Agree on the fixed total price or hourly rate, and accepted payment method (bank transfer, cash, or invoice)
- ✓Confirm arrival time, access instructions, and whether cleaning supplies/equipment are supplied by the cleaner
5. Pay Directly After Satisfactory Completion
Payment SafetyTuumWorks does not collect, hold, or deduct commission from service payments:
Key Recommendations:
- ✓You pay 100% of the agreed fee directly to your chosen specialist without platform markups
- ✓Inspect all completed areas and rooms together before making final payment
- ✓Request a digital invoice or receipt directly from the professional for your personal or business records
Legal Disclaimer & Limitation of Liability
TuumWorks UK Ltd operates an introductory connection service between customers and independent service providers. TuumWorks is not a cleaning company, does not employ cleaners or contractors, and does not act as an insurer or guarantor of any service provided. Any service booking, payment, quality assurance, or contractual engagement is strictly a direct bilateral agreement solely between the customer and the chosen service professional.