Help & Support Centre
Find answers to common questions or get in touch with our London-based support team.
Is it really 100% free for homeowners and tenants to post a job?
Yes. Posting a cleaning request on TuumWorks is completely free with zero commission or hidden booking fees. You only pay your chosen cleaner directly for the job completed.
How many cleaners will contact me?
TuumWorks enforces a strict maximum cap of 3 vetted professionals per request. You will never be bombarded with dozens of spam calls.
How do I pay the cleaner?
You agree on the payment method directly with your cleaner—typically bank transfer (BACS), invoice, or cash upon completion and inspection.
Does TuumWorks guarantee the work or handle contract negotiations?
No. TuumWorks is strictly an introductory technology platform. You negotiate scope, pricing, inspection, and payment directly with the independent professional. We encourage customers to verify insurance and credentials directly prior to hiring.
What if I need to cancel or change my cleaning date?
You can message the cleaners who contacted you on WhatsApp or phone immediately to notify them of any changes or cancellation.
How can I verify a professional's legal Right to Work in the UK?
Ask the professional for their official 9-character Home Office Share Code and date of birth. You can verify their status, full legal name, and official photo in under a minute at gov.uk/view-right-to-work. British and Irish citizens can present a valid passport.